Frequently Asked Questions
Q: How I can find the right size for an article?
Each product page has a size guide link, through which you can view the complete measurements (in different metrics) to compare to your size. However, if you have further queries about the fit, or cannot see a size chart, please feel free to reach out to our customer services for assistance.
Q: How do I place an order with AX Labels?
Please choose the “Add To Cart” option for your desired product. Clicking this option multiple times will add the same product in higher quantities. Once you’re done shopping, you can visit your cart (link at the top-right corner of the screen). Here you can adjust the quantities or remove items. Once satisfied, proceed to the checkout page using the “Checkout” button to be directed to the address and billing.
Q: How do I pay for my purchases?
We offer various payment methods, depending on where you want your order shipped. AX Labels accepts Visa, Visa Debit, Visa Electron, Visa Purchasing, MasterCard, MasterCard Debit and Maestro. We also accept secure payments via PayPal. All our payment gateways are secure and your card information is only utilized for the permitted transaction.
Q: What are your delivery charges? Do you have a refund/exchange policy?
We have certain criteria for which we allow Refunds and Exchanges. You can refer to the Shipping Policy change to learn more about our refund and exchange policy as well as our shipping rates.
Q: Can I track my order online?
We provide you updates regarding your order via the email address you provide us at the time of placing an order. We will send you order confirmation, processing, shipping, and tracking details (a link to the delivery company’s website) at this email address.
Q: What do I do in case of receiving the wrong/damaged item?
We strive to provide you with the best service possible, including the product quality and getting the order details right. However, if there is an issue with your order, please contact our customer services immediately with your order number and email address.